The operator decided to roll out a cloud PBX service and found Digital Tide, our carrier-grade voice platform. It was crucial to offer subscribers advanced features like automatic call distribution, call recording, statistics, and more, and our solution was perfect for these requirements. However, after signing a contract, the operator postponed the launch due to other projects.
Later, it emerged that the operator had a client with an urgent two-week deadline for launching a business phone system. This client, a hospital network with stringent requirements, couldn't extend the deadline. In this case, the partner's delay in launching the service put the entire project at risk, but Digital Tide had the solution, which we’ll show further.