Digital Tide Solution for Mobile Network Operators
February 19, 2024 · 10 min to read
To boost revenue, mobile operators offer modern services to corporate subscribers, including cloud PBX systems. To launch such a service, they should choose a carrier-grade platform. This article will explain how to launch the cloud PBX service based on Digital Tide.
What to Consider When Choosing a PBX Platform?
The following are the requirements for a high-quality cloud PBX platform:
  • The product is suitable for mobile operators.
    For example, not all vendors have a cloud PBX app, which is critical for mobile operators. Modern subscribers prefer to manage the service not only through a web interface but also from their mobile devices.
  • Capability to handle carrier-grade loads.
    At times, operators initially opt for free, open-source solutions that may struggle to manage many subscribers. However, mobile operators serve tens of thousands of companies, so choosing a platform that can handle high loads is crucial.
  • Ease of configuration.
    On many platforms, subscribers need help to make flexible configurations themselves, requiring them to contact operator engineers for assistance. A quality platform allows subscribers to independently configure integration with CRM systems, voice menus, and many other scenarios.
  • Regular updates.
    If a vendor invests little in development and infrequently updates the platform, a mobile operator may gradually lose ground to competitors who monitor market needs and implement current features.
The Digital Tide platform stands out from other solutions precisely because it meets all these criteria. It is designed for mobile operators, can handle the connection of hundreds of thousands of employees, is effortlessly configurable, and is updated every 2–3 weeks.

Next, we will look closer at the value of the Digital Tide platform for mobile operators.
Digital Tide Advantages
Digital Tide offers a platform that allows mobile operators to quickly launch a cloud PBX service and offer it to their subscribers. The vendor will help develop a marketing strategy and take care of monitoring, maintenance, and platform updates, leaving the mobile operator to focus solely on selling the service.

Meanwhile, subscribers can listen to call recordings made to corporate SIM cards, set up call forwarding to cell and desk phones, and even share a mobile number for the entire company.
Furthermore, Digital Tide offers the following advantages:
  • Integration of mobile communications with cloud PBX.
    The cloud PBX will process all calls made or received by your employees on mobile devices.
  • Mobile application.
    Your subscribers can listen to call recordings, review statistics about employees, and customize Digital Tide on their mobile phones.
  • User-friendliness.
    Customers don’t need to contact support whenever they want to configure integration with CRM systems, call forwarding, voice menus, and other functions.
  • Communicator.
    This software on the computer allows subscribers to connect their mobile numbers and make calls not only from their phone. The communicator can be fully customized to reflect the operator’s branding: logo, name, and corporate colors.
Digital Tide will create a financial model, customize the product, train employees, and handle other essential aspects, leaving an operator to focus solely on sales.
How Does Digital Tide Work?
Let’s take a closer look at how the Digital Tide platform operates.
Deployment of the Platform
The platform is deployed within the operator’s infrastructure. This involves allocating two servers in a data center: a primary server and a backup server. Additionally, it is possible to configure a virtual machine within the operator’s virtual infrastructure. Digital Tide specialists will gain access to this virtual machine and deploy the platform.
Telephony Connection
The platform is connected to the mobile operator’s transit switch via SIP, typically through a straightforward trunk connection. As a result, calls will be routed to Digital Tide and processed there.
Support and Monitoring
The mobile operator can manage the platform through the operator's API. It is also possible to configure integration with billing systems, which allows tracking SIM card traffic and allows the platform to determine call routing.

Although the vendor is responsible for monitoring the platform, if desired, the operator's support team can gain access to the monitoring system.
Subscriber Connection
Subscriber mobile phones are connected to the platform via the mobile network, while desk phones are connected through wired Internet. Additionally, they can make and receive calls without physical equipment by simply installing a softphone. As a result, the cloud PBX platform allows subscribers to make calls using any convenient method.

To manage the cloud PBX, each subscriber will get their domain accessed through a web interface or a mobile application. Subscribers can access cloud PBX settings, call history, and advanced functionality.
Operator’s Platform Management
Operator engineers will have access to the platform’s administrative interface for technical support and domain management.
Let’s summarize the article:
  • When choosing a cloud PBX platform, take specific criteria into account. For instance, the vendor should have extensive experience working with mobile operators, and the platform should be capable of handling the load from hundreds of thousands of subscribers.
  • Digital Tide offers a high-quality solution for mobile operators. With Digital Tide as the foundation, operators can quickly launch a cloud PBX service for end-users. Additionally, the Digital Tide team will assist in a turnkey product launch.
  • Subscribers can connect both mobile and desktop phones. Clients can track calls directed to corporate SIM cards and forward calls to IP phones.
  • Subscribers access Digital Tide’s essential functionality, with all relevant platform features available through an interface that aligns with the familiar style of a mobile operator.
  • Digital Tide can be integrated with operator systems, allowing mobile operators to integrate billing systems to manage SIM card traffic.
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